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RETURNS & EXCHANGES Return Policy We want to ensure that you are completely satisfied with your purchase. If for any reason you are not completely satisfied with your order, you may return the merchandise within 30 days of purchase for a refund. Refunds will be made to the original credit card used to make the purchase. Shipping and handling charges are not refundable unless a result of an error by EGO Tea Company. How to Return Instructions Our return process is a convenient two step process: 1. To ensure accurate processing, please fill out the return form on the back of your original invoice. Please specify what items your are returning and the reason for your return. Include this in your return package. 2. Please ship your returns using US Postal Service Priority Mail or First-Class Mail. We recommend that you track your package. Once we receive your return package, you will be sent an email notifying you of your return. Please note that this email will be sent to the email address provided on your original order. Return Address Please make sure you send all online returns to: EGO Tea Company Attn: Online Returns PO Box 841 Redmond WA 98073