CUSTOMER SERVICE
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Ordering Information
Shipping & Delivery
Sales Tax
Payment Options
Placing an Order
Tracking an Order
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ORDERING INFORMATION
Shipping & Delivery
Shipping Fees & Delivery Services:
Service Rate per Order Transit Time
Standard - U.S. Postal Service $3.95 / Free* 2-5 Days
*Shipping is free on all orders over $50.
Standard Delivery
Following credit card authorization and verification, most orders will be delivered within approximately 4-8 days (Monday through Friday). This timeframe does not include weekends or holidays.
Shipping Restrictions
Currently, we only ship within the United States.
Sales Tax
Applicable sales tax will be charged to all purchases shipping to Washington State.
Payment Options
Forms of Payment
We accept Visa, MasterCard, American Express and Discover/Novus. We are unable to process any orders with international billing or shipping addresses.
When You Are Charged
If you pay for your order with a credit card on the web site, we charge you for all items as soon as your order ships. You will not be charged for items that are "on order" until we ship them to you.
Placing an Order
Placing an Order
Select product type from the menu navigation. Click on a category to see all the items in that section. Click on an item, choose packaging and/or quantity and then 'Add to Bag'. Proceed to check out or continue shopping for additional items. Click 'Shopping Bag' at any time during your shopping session to proceed to check out.
Adding Items to the Shopping Bag
After you 'Add to Bag', the items will be placed in your shopping bag until you check out. You can review your bag anytime by rolling over the Shopping Bag text or by clicking on the 'View Bag/Checkout' button. If an item that you selected is not appearing in your shopping bag, double check its availability. To remove anything from your shopping bag, click on 'Delete'.
Checking Out
Checking out is an easy four step process.
1. Click on the 'My Bag/Checkout' button. Your shopping bag appears and you can review your order.
2. Click on the 'Checkout' button to advance on to the 'Address' page. Here you will enter your Billing and Shipping information. Type in all your info, (make sure you use your credit card billing address for the Bill-To address to avoid delays in your order) and select your shipping method. Registered users will already have their Billing Info filled in but can still edit it or choose a different shipping address.
3. Click on the 'Continue' button to advance to the 'Payment' page. Verify your Billing and Shipping addresses and type in your credit card information.
4. Click 'Order Now' to finish checking out. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received.
Order Confirmation
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, you may have difficulty placing your order.
Tracking an Order
Once your order has shipped you will receive an email confirmation that will include your tracking number.
If you have any questions regarding your order please contact customer service directly.
 
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